Evaluation of service is an important issue in digital reference service of library. This paper narrates the principles of evaluation index setting and systems of evaluation index. It gives a method of evaluating digital reference services based on AHP and TOPSIS.
吴登生 . AHP/TOPSIS在数字参考咨询服务评价中的应用[J]. 现代图书情报技术, 2006, 1(4): 37-40.
Wu Dengsheng . The Application of AHP and TOPSIS to Evaluation of Digital Reference Services. New Technology of Library and Information Service, 2006, 1(4): 37-40.