IM——实时虚拟参考咨询方式的再选择

doi:10.11925/infotech.1003-3513.2006.11.04

现代图书情报技术

2006, Vol. 1

Issue (11): 12-15 https://doi.org/10.11925/infotech.1003-3513.2006.11.04

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IM——实时虚拟参考咨询方式的再选择

潘卫郑巧英

（上海交通大学图书馆上海 200030）

IM——Another Solution to Real-time Virtual Reference Services

Pan Wei Zheng Qiaoying

(Library of Shanghai Jiaotong University，Shanghai 200030，China)

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参考文献
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摘要

深入分析图书馆利用IM提供实时虚拟参考咨询服务的趋势，比较采用即时通讯工具与图书馆专门虚拟咨询系统开展实时咨询的特点和优劣势，并提出相关观点。

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	郑巧英
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关键词 ：虚拟参考服务, 实时咨询, 即时通讯

Abstract：

This paper analyses the trend that libraries use IM to provide real-time virtual reference service, and compares the pros and cons of these two kinds of solutions for libraries to provide real-time virtual reference service.Also brings forward some ideas.

Key words： Virtual reference service Real-time reference Instant Messaging（IM）

收稿日期: 2006-08-20 出版日期: 2006-11-25

G252.6

通讯作者: 郑巧英 E-mail: zheng@mail.lib.sjtu.edu.cn

作者简介: 潘卫,郑巧英

引用本文:

潘卫,郑巧英 . IM——实时虚拟参考咨询方式的再选择[J]. 现代图书情报技术, 2006, 1(11): 12-15.
Pan Wei,Zheng Qiaoying. IM——Another Solution to Real-time Virtual Reference Services. New Technology of Library and Information Service, 2006, 1(11): 12-15.

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https://manu44.magtech.com.cn/Jwk_infotech_wk3/CN/10.11925/infotech.1003-3513.2006.11.04 或 https://manu44.magtech.com.cn/Jwk_infotech_wk3/CN/Y2006/V1/I11/12

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[2]	孙翌, 李鲍, 曲建峰. 图书馆智能化IM咨询机器人的设计与实现[J]. 现代图书情报技术, 2011, 27(5): 88-92.

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