Combined with the basic datum of customer service operation of a domestic machinery manufacturing enterprise，an empirical study is given. Based on the SD conceptional model, the SD model of service system in the instance enterprise is constructed, and the validity of the model is tested. The simulative studies including information asymmetry control of product price, information asymmetry control of product quality, controls of service operation strategies and adjustment of information strategies are carried out, and the results are very important to the customer service operations of the enterprise.
王庆国,蔡淑琴. 客户服务运作与信息不对称控制的实例研究*[J]. 现代图书情报技术, 2006, 1(2): 76-82.
Wang Qingguo,Cai Shuqin. Instance Study on Customer Service Operation and Information Asymmetry Control. New Technology of Library and Information Service, 2006, 1(2): 76-82.
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