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New Technology of Library and Information Service  2004, Vol. 20 Issue (12): 72-75    DOI: 10.11925/infotech.1003-3513.2004.12.18
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Design and Implementation of Library Service Quality Survey System
Dong Li   Zhou Hong   Zhao Xiong
(Library of Tsinghua University, Beijing 100084, China)
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Abstract  

Referring to the Association of Research Library (ARL)'s LibQual+ project, Tsinghua University Library organize and carry out the Library Service Quality Survey Project to the campus. In this paper, we introduce some experience of design and implementing a  Web-based survey system.

Key words LibQual+      Library Service Quality Evaluation      User Survey     
Received: 13 August 2004      Published: 25 December 2004
ZTFLH: 

G252

 
Corresponding Authors: Dong Li     E-mail: dongli@mail.lib.tsinghua.edu.cn
About author:: Dong Li,Zhou Hong,Zhao Xiong

Cite this article:

Dong Li,Zhou Hong,Zhao Xiong. Design and Implementation of Library Service Quality Survey System. New Technology of Library and Information Service, 2004, 20(12): 72-75.

URL:

http://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/10.11925/infotech.1003-3513.2004.12.18     OR     http://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/Y2004/V20/I12/72

1  美国研究图书馆协会的LibQual+项目官方站点. http://www.libqual.org/ (Accessed Apr. 8, 2004)
2  LibQUAL+TM-Spring 2002 Survey Results - Duke University Libraries.
http://www.lib.duke.edu/libqual/DukeLQ.pdf (Accessed May, 8, 2004)
3  LibQUAL+TM - Procedures Manual. http://www.libqual.org/documents/admin/procedures4.8.pdf (Accessed Apr. 8, 2004)

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