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New Technology of Library and Information Service  2012, Vol. Issue (9): 15-22    DOI: 10.11925/infotech.1003-3513.2012.09.04
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QA System Design and Implementation in Collaborative Virtual Reference Service
Yao Zhanlei, Guo Jinlong, Xu Xin
Department of Informatics, East China Normal University Business School, Shanghai 200241, China
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Abstract  Taking huge amounts of QA records as study objects, the paper proposes a question classification method combining theme and categorization to form a basic framework for QA knowledge base. In this framework, knowledge records are divided into frequently used ones and non-frequently used ones, and an automatic question answering system is constructed. Experiments show that the new classification method can balance the distribution of QA knowledge, and help to improve the efficiency of the QA system.
Key wordsQA knowledge      Knowledge base      QA system     
Received: 24 April 2012      Published: 25 December 2012



Cite this article:

Yao Zhanlei, Guo Jinlong, Xu Xin. QA System Design and Implementation in Collaborative Virtual Reference Service. New Technology of Library and Information Service, 2012, (9): 15-22.

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