Design and Implementation of Library Service Quality Survey System

doi:10.11925/infotech.1003-3513.2004.12.18

New Technology of Library and Information Service

2004, Vol. 20

Issue (12): 72-75 DOI: 10.11925/infotech.1003-3513.2004.12.18

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Design and Implementation of Library Service Quality Survey System

Dong Li Zhou Hong Zhao Xiong

(Library of Tsinghua University, Beijing 100084, China)

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Abstract

Referring to the Association of Research Library (ARL)'s LibQual+ project, Tsinghua University Library organize and carry out the Library Service Quality Survey Project to the campus. In this paper, we introduce some experience of design and implementing a Web-based survey system.

Key words： LibQual+ Library Service Quality Evaluation User Survey

Received: 13 August 2004 Published: 25 December 2004

ZTFLH:

G252

Corresponding Authors: Dong Li E-mail: dongli@mail.lib.tsinghua.edu.cn

About author:: Dong Li,Zhou Hong,Zhao Xiong

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Cite this article:

Dong Li,Zhou Hong,Zhao Xiong. Design and Implementation of Library Service Quality Survey System. New Technology of Library and Information Service, 2004, 20(12): 72-75.

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https://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/10.11925/infotech.1003-3513.2004.12.18 OR https://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/Y2004/V20/I12/72

1 美国研究图书馆协会的LibQual+项目官方站点. http://www.libqual.org/ (Accessed Apr. 8, 2004)
2 LibQUAL+TM-Spring 2002 Survey Results - Duke University Libraries.
http://www.lib.duke.edu/libqual/DukeLQ.pdf (Accessed May， 8, 2004)
3 LibQUAL+TM - Procedures Manual. http://www.libqual.org/documents/admin/procedures4.8.pdf (Accessed Apr. 8, 2004)

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