Please wait a minute...
New Technology of Library and Information Service  2006, Vol. 1 Issue (11): 12-15    DOI: 10.11925/infotech.1003-3513.2006.11.04
Current Issue | Archive | Adv Search |
IM——Another Solution to Real-time Virtual Reference Services
Pan Wei   Zheng Qiaoying
(Library of Shanghai Jiaotong University，Shanghai 200030，China)
Download:
Export: BibTeX | EndNote (RIS)      
Abstract  

This paper analyses the trend that libraries use IM to provide real-time virtual reference service, and compares the pros and cons of these two kinds of solutions for libraries to provide real-time virtual reference service.Also brings forward some ideas.
Key words： Virtual reference service      Real-time reference      Instant Messaging（IM）     
Received: 20 August 2006      Published: 25 November 2006
: 

G252.6

 		 
Corresponding Authors: Zheng Qiaoying     E-mail: zheng@mail.lib.sjtu.edu.cn
About author:: Pan Wei,Zheng Qiaoying
Service
E-mail this article
Add to my bookshelf
Add to citation manager
E-mail Alert
RSS
Articles by authors

Cite this article:

Pan Wei,Zheng Qiaoying. IM——Another Solution to Real-time Virtual Reference Services. New Technology of Library and Information Service, 2006, 1(11): 12-15.

URL:

https://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/10.11925/infotech.1003-3513.2006.11.04     OR     https://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/Y2006/V1/I11/12

1Sarah Honghton,Aaron Schmidt. Web-Based Chat VS. Instant Messaging. Online，2005,29（4）:26-30
2Jean Ferguson, Pam Sessoms. R u there?:Adding Instant Messaging to an Established Virtual Reference Service. 7th Annual VRD Conference, Nov.14-15,2005, SanFrancisco, California, USA.http://www.webjunction.org/do/Navigation?category=11842（Accessed May1,2006）
3Leslie M.Behm.Adoption of Instant Messaging for Chat at a Research Library in Conjunction with the Formal Chat Software Used. 7th Annual VRD Conference, Nov.14-15,2005, SanFrancisco, California, USA. http://www.webjunction.org/do/Navigation?category=11842（Accessed May1,2006）
4Charles Cobine,Suchi Mohanty. A Tale of Two Screen Names:How IM is Changing Virtual Reference at UNC-Chapel Hill. 7th Annual VRD Conference, Nov.14-15,2005, SanFrancisco, California, USA. http://www.webjunction.org/do/Navigation?category=11842（Accessed May1,2006）
5Sarah Houghton. Heavyweights Beware: Alternatives to Traditional Virtual Reference Products. 7th Annual VRD Conference, Nov.14-15,2005, SanFrancisco, California, USA. http://www.webjunction.org/do/Navigation?category=11842（Accessed May1,2006）
6Roralee Ciocco, Alice Huff. IM Working with Trillian. 7th Annual VRD Conference, Nov.14-15,2005, SanFrancisco, California, USA. http://www.webjunction.org/do/Navigation?category=11842（Accessed May1,2006）
7Anne C. Moore. Share What You Know About “Quality On The Fly” in the IM, Chat, and VR World. DIG_REF@LISTSERV.SYR.EDU, 9,June,2006 12:43（Accessed Jun9,2006）
(下转第80页)8Online Reference: Libraries Using IM Reference.http://libsuccess.org/index.php?title=Online_Reference#Software_We_Like_for_Other_Types_of_Online_Reference（Accessed Jun9,2006）
9R Marie adford, Kathleen Kern. Cyberspace Casualties: An Inquiry into Cases of Discontinued Virtual Reference Services. 7th Annual VRD Conference, Nov.14-15,2005, SanFrancisco, California, USA http://www.webjunction.org/do/Navigation?category=11842（Accessed May1,2006）
10Steve Coffman, Linda Arret. To chat or not to chat——taking another look at virtual reference(Part I). Searcher, 2004,12(7):38-46
11Buff Hirko. Live, Digital Reference Marketplace. http://www.libraryjournal.com/article/CA251679.html（Accessed Jun. 9,2006）
12Sciwagbag: IM'ers not digital reference chatters? http://blog.uwinnipeg.ca/schwagbag/archives/2005/05/imers_not_digit_2.html （Accessed May9,2006）
13Chad.IM,Virtual Reference,and Podcasting Survey.http://libraryvoice.com/archives/2005/06/03/im-virtual-reference-podcasting/ （Accessed May9,2006）
[1] Li Wenjiang, Chen Shiqin. Application of AIMLBot Intelligent Robot in Real-time Virtual Reference Service[J]. 现代图书情报技术, 2012, 28(7): 127-132.
[2] Yao Fei, Ji Lei, Zhang Chengyu, Chen Wu. New Attempt on Real-time Virtual Reference Service ——The Smart Chat Robot of Tsinghua University Library[J]. 现代图书情报技术, 2011, 27(4): 77-81.
[3] Liang Nanyan,Xiao Long. Design and Application of Knowledge Base Metadata Standards on CALIS Visual Reference Service[J]. 现代图书情报技术, 2007, 2(10): 7-11.
[4] Qu Yunpeng,Zhang Zhixiong,Lin Ying . Design and Implementation of the Co-browsing-based Real-time Reference System[J]. 现代图书情报技术, 2006, 1(10): 12-15.
[5] Li Li,Xu Ge,Tan Jian. Making and Application Skills about the Information Repository for Real-Time Reference Services[J]. 现代图书情报技术, 2005, 21(6): 23-25.
[6] Dong Zhixin. The Realization of Page-Pushing Technology in  Library’s Virtual Reference System[J]. 现代图书情报技术, 2005, 21(1): 92-94.
[7] Ying Jun,Xu Yixin,Mo Meiqi. The Construction and Applications of Virtual Reference Desk[J]. 现代图书情报技术, 2004, 20(2): 72-74.
[8] Zhou Qun,Zhang Liang. Discussing the Model of Virtual Reference Service Cost Calculator[J]. 现代图书情报技术, 2004, 20(10): 36-38.
[9] Jiang Enbo. Real-time Reference Services System[J]. 现代图书情报技术, 2003, 19(5): 23-25.
[10] Shao Min,Li Xu. Collaborative Virtual Reference Services--QuestionPoint System Analysing[J]. 现代图书情报技术, 2003, 19(3): 37-41.
  Copyright © 2016 Data Analysis and Knowledge Discovery   Tel/Fax:(010)82626611-6626，82624938   E-mail:jishu@mail.las.ac.cn