%A Si Wenfeng,Hu Guangwei %T Examining E-Government Services of Chinese Cities with Geographical Regions, Government Channels and Administrative Dimensions %0 Journal Article %D 2018 %J Data Analysis and Knowledge Discovery %R 10.11925/infotech.2096-3467.2018.0333 %P 1-9 %V 2 %N 9 %U {https://manu44.magtech.com.cn/Jwk_infotech_wk3/CN/abstract/article_4545.shtml} %8 2018-09-25 %X

[Objective] This paper conducts comprehensive empirical analysis for e-government service capabilities in China, aiming to address the issues facing the traditional methods. [Methods] We used Multi-dimensional Evaluation Index system to analyze the websites, WeChat profiles, micro-blogs, and other APPs run by city governments at the prefecture-level or above. Then, we ran statistical analysis based on geographical regions, government channels and service dimensions. [Results] -We found that the e-government services of Chinese cities need significant improvements, which posed various impacts on local people. We also identified seven different development stages of e-government services. [Limitations] We did not use time series data and not evaluate the e-government services at county or town levels. [Conclusions] This study offers practical suggestions on improving the e-government services in China.