E-service quality is analyzed based on the method of gray correlation in this paper. The application is introduced after the method is described. The result shows that it’s a quick and simple method to evaluate e-Service quality; and it can make the interrelated decision for Websites which provide e-Service.
井然哲,覃正. 基于灰色关联的e-服务质量评测分析*[J]. 现代图书情报技术, 2005, 21(10): 64-66.
Jing Ranzhe,Qin Zheng. Analysis of e-Service Quality Based on Gray Correlation Method. New Technology of Library and Information Service, 2005, 21(10): 64-66.
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