基于LibQUAL+TM的图书馆服务质量评估方法研究和实践分析
董丽,吴冬曼,周虹,林彤,黄晓玲,解春伟,赵熊
Study on Library Service Quality Evaluation Method Based on LibQUAL+TM and It’s Practice Analysis
Dong Li,Wu Dongman,Zhou Hong,Lin Tong,Huang Xiaoling,Xie Chunwei,Zhao Xiong
现代图书情报技术 . 2006, (3): 76 -81 .  DOI: 10.11925/infotech.1003-3513.2006.03.17