%A Li Dan %T Improving Library Services with the Help of WeChat %0 Journal Article %D 2016 %J Data Analysis and Knowledge Discovery %R 10.11925/infotech.1003-3513.2016.04.13 %P 104-110 %V 32 %N 4 %U {https://manu44.magtech.com.cn/Jwk_infotech_wk3/CN/abstract/article_4218.shtml} %8 2016-04-25 %X

[Objective] This study aims to improve library services with the help of WeChat platform which helps readers retrieve data quickly and increase users’ loyalty to mobile library services. [Context] Most libraries’ WeChat platforms did not provide automatic or real-time services, which was also limited to human involved interventions. [Methods] The WeChat service platform was built with Apache Tomcat + JSP + MySQL architecture, WeChat API and library business systems API. [Results] The new system’s features include reader authentication, reservation of mobile devices, millennium data exchange and self-service FAQ. [Conclusions] The new WeChat library service platform could be further improved, which could provide some practical suggestion to other libraries.