评论文本对酒店满意度的影响: 基于情感分析的方法

吴维芳, 高宝俊, 杨海霞, 孙含琳

The Impacts of Reviews on Hotel Satisfaction: A Sentiment Analysis Method

Wu Weifang,Gao Baojun,Yang Haixia,Sun Hanlin

表1 评价单元示例

reviewid Opinion Unit Word_count Label 155764734 the rooms were a great size and layout 8 Facility 155344163 it is fairly clean 4 Cleanliness 117415795 the food was great 2 Food 117474538 the location at the cosmo is great 7 Location 117490549 food amazing 2 Food 118435844 great value for the money 5 Value 118683963 internet is free and fast 5 Internet 143482015 staff was very friendly and helpful. 6 Staff