评论文本对酒店满意度的影响: 基于情感分析的方法
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吴维芳, 高宝俊, 杨海霞, 孙含琳
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The Impacts of Reviews on Hotel Satisfaction: A Sentiment Analysis Method
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Wu Weifang,Gao Baojun,Yang Haixia,Sun Hanlin
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| 表2 基于机器学习的特征分类效果比较 |
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| 特征 | Naive Bayes | SVM | | Precision | Recall | Precision | Recall | | Cleanliness | 74% | 78% | 75% | 77% | | Facility | 78% | 64% | 82% | 82% | | Food | 87% | 83% | 86% | 83% | | Internet | 73% | 88% | 74% | 86% | | Location | 65% | 84% | 69% | 85% | | Staff | 88% | 85% | 87% | 87% | | Value | 80% | 80% | 80% | 81% | | Total | Accuracy 79% | Accuracy 80% |
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