评论文本对酒店满意度的影响: 基于情感分析的方法
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吴维芳, 高宝俊, 杨海霞, 孙含琳
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The Impacts of Reviews on Hotel Satisfaction: A Sentiment Analysis Method
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Wu Weifang,Gao Baojun,Yang Haixia,Sun Hanlin
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| 表3 变量的描述性统计分析结果 |
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| Statistic | N | Mean | St.Dev. | Min | Pctl
(25) | Median | Pctl
(75) | Max | | food_senti | 5124 | 0.21 | 0.44 | -1.64 | 0 | 0 | 0.39 | 3.05 | | facilities_senti | 5124 | 0.6 | 1.05 | -4.65 | 0 | 0.41 | 1.12 | 11.1 | | value_senti | 5124 | 0.11 | 0.45 | -2.52 | 0 | 0 | 0.22 | 3.78 | | staff_senti | 5124 | 0.35 | 0.73 | -4.02 | 0 | 0.12 | 0.71 | 8.17 | | cleanliness_senti | 5124 | 0.2 | 0.56 | -2.8 | 0 | 0 | 0.41 | 4.16 | | location_senti | 5124 | 0.21 | 0.38 | -1.45 | 0 | 0 | 0.38 | 2.77 | | internet_senti | 5124 | 0.05 | 0.28 | -1.74 | 0 | 0 | 0 | 4.49 | | location | 4310 | 4.31 | 0.96 | 1 | 3 | 4 | 5 | 5 | | rooms | 4356 | 3.96 | 1.17 | 1 | 3 | 4 | 5 | 5 | | value | 4862 | 3.87 | 1.21 | 1 | 3 | 4 | 5 | 5 | | cleanliness | 4842 | 3.94 | 1.21 | 1 | 3 | 4 | 5 | 5 | | sleepquality | 4074 | 4.03 | 1.18 | 1 | 3 | 4 | 5 | 5 | | ave_sentiment | 5124 | 0.24 | 0.26 | -1.53 | 0.08 | 0.23 | 0.39 | 2.29 | | AvgRating | 5124 | 3.78 | 1.22 | 1 | 3 | 4 | 5 | 5 |
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