评论文本对酒店满意度的影响: 基于情感分析的方法
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吴维芳, 高宝俊, 杨海霞, 孙含琳
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The Impacts of Reviews on Hotel Satisfaction: A Sentiment Analysis Method
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Wu Weifang,Gao Baojun,Yang Haixia,Sun Hanlin
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| 表4 新维度下的相关系数表 |
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| Food | Facilitity | Value | Staff | Clean | Location | Internet | | Food | 1 | 0.18 | 0.09 | 0.13 | 0.14 | 0.09 | 0.07 | | Facilitity | | 1 | 0.06 | 0.22 | 0.15 | 0.18 | 0.07 | | Value | | | 1 | 0.10 | 0.13 | 0.04 | 0.11 | | Staff | | | | 1 | 0.16 | 0.12 | 0.08 | | Cleanliness | | | | | 1 | 0.06 | 0.11 | | Location | | | | | | 1 | -0.003* | | Internet | | | | | | | 1 |
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