基于多头协同注意力机制的客户投诉文本分类模型*

王金政,杨颖,余本功

Classifying Customer Complaints Based on Multi-head Co-attention Mechanism

Wang jinzheng,Yang Ying,Yu Bengong

图1 基于多头协同注意力机制的客户投诉文本分类模型

Fig.1 Customer Complaint Text Classification Model Based on a Multi-head Co-attention Mechanism