This papar discusses the signification to implement the customer relationship management system for Internet stock exchange in security services institutions in china, and introduces both the framework of internet stock exchange and the architecture of the customer relationship management system.
刘明晶,熊鹰. 证券客户关系管理(CRM)系统[J]. 现代图书情报技术, 2001, 17(2): 62-68.
Liu Mingjing,Xiong Ying. Customer Relationship Management System for Internet Stock Exchange. New Technology of Library and Information Service, 2001, 17(2): 62-68.