Please wait a minute...
Advanced Search
数据分析与知识发现  2023, Vol. 7 Issue (8): 95-104     https://doi.org/10.11925/infotech.2096-3467.2022.0814
  研究论文 本期目录 | 过刊浏览 | 高级检索 |
基于多维度图卷积网络的旅游评论有用性识别*
刘洋1,2,丁星辰3(),马莉莉4,王淳洋1,朱立芳5
1武汉大学信息管理学院 武汉 430072
2武汉大学大数据研究院 武汉 430072
3武汉大学国家网络安全学院 武汉 430072
4武汉大学经济与管理学院 武汉 430072
5广东财经大学人文与传播学院 广州 510320
Usefulness Detection of Travel Reviews Based on Multi-dimensional Graph Convolutional Networks
Liu Yang1,2,Ding Xingchen3(),Ma Lili4,Wang Chunyang1,Zhu Lifang5
1School of Information Management, Wuhan University, Wuhan 430072, China
2Big Data Research Institute, Wuhan University, Wuhan 430072, China
3School of Cyber Science and Engineering, Wuhan University, Wuhan 430072, China
4Economics and Management School, Wuhan University, Wuhan 430072, China
5School of Humanities and Communication, Guangdong University of Finance & Economics, Guangzhou 510320, China
全文: PDF (1378 KB)   HTML ( 13
输出: BibTeX | EndNote (RIS)      
摘要 

【目的】利用深度学习模型识别旅游评论的有用性,给予消费者和酒店管理者商业决策参考。【方法】提出多维度图卷积网络和多模态融合的有用性识别模型,使用BERT和MAE模型分别对文本和图片进行预训练,利用多维度图卷积网络对多模态特征进行建模,再通过注意力机制捕捉多模态间的交互信息,最后融入文本特征进行评论有用性识别。【结果】在Yelp数据集上进行对比实验,结果表明所提模型识别准确率为73.21%,相较于传统单模态和现有多模态模型平均提升了10%。【局限】 仅在Yelp数据集上尝试文本和图片两种模态,其他数据融合以及更多模态有待研究。【结论】所提模型将多维度的图卷积网络和多模态特征融入评论有用性识别中,可以有效提升识别的效果。

服务
把本文推荐给朋友
加入引用管理器
E-mail Alert
RSS
作者相关文章
刘洋
丁星辰
马莉莉
王淳洋
朱立芳
关键词 多模态特征多维度图卷积网络旅游评论有用性识别    
Abstract

[Objective] This paper develops a new deep learning model to decide the usefulness of travel reviews, which provides valuable insights for consumers and hotel managers. [Methods] We proposed a usefulness identification model based on multi-dimensional graph convolutional networks and multi-modal fusion. Then, we used BERT and MAE models to pre-train texts and images, and adopted multi-view graph convolutional networks to model multi-modal features. Third, we captured the interactive information between different modalities with the attention mechanism. Finally, we integrated text features to identify valuable reviews. [Results] We conducted comparative experiments on the Yelp dataset. The accuracy of this method reached 73.21%, which was 10% higher than the traditional single-modal and existing multi-modal models. [Limitations] This paper only explores the text and image modalities on the Yelp dataset. More research is needed to investigate other data fusion and modalities. [Conclusions] The proposed model could effectively identify helpful online reviews with multi-dimensional graph convolutional networks and multi-modal features.

Key wordsMulti-modal Features    Multi-dimensional    Graph Convolutional Network    Travel Reviews    Usefulness Detection
收稿日期: 2022-08-05      出版日期: 2023-10-08
ZTFLH:  TP391  
  G350  
基金资助:* 国家自然科学基金青年项目(72204190);教育部人文社会科学研究青年基金项目(22YJZH114)
通讯作者: 丁星辰,ORCID:0000-0002-4229-5340,E-mail: xingos@whu.edu.cn。   
引用本文:   
刘洋, 丁星辰, 马莉莉, 王淳洋, 朱立芳. 基于多维度图卷积网络的旅游评论有用性识别*[J]. 数据分析与知识发现, 2023, 7(8): 95-104.
Liu Yang, Ding Xingchen, Ma Lili, Wang Chunyang, Zhu Lifang. Usefulness Detection of Travel Reviews Based on Multi-dimensional Graph Convolutional Networks. Data Analysis and Knowledge Discovery, 2023, 7(8): 95-104.
链接本文:  
https://manu44.magtech.com.cn/Jwk_infotech_wk3/CN/10.11925/infotech.2096-3467.2022.0814      或      https://manu44.magtech.com.cn/Jwk_infotech_wk3/CN/Y2023/V7/I8/95
Fig.1  模型结构
模态 模型 Accuracy/% Precision/% Recall/% F1-Score/%
文本
模态
Text-CNN 58.32 58.48 57.32 56.14
Bi-LSTM 58.41 59.36 58.16 59.08
BERT 62.25 61.85 62.07 62.66
图片
模态
Visual 55.68 54.82 55.13 54.76
VAQ 56.06 55.58 56.79 55.16
多模态 Att-RNN 63.83 62.76 63.14 62.75
MAVE 66.42 65.95 66.08 66.93
BEANN 68.18 68.36 69.74 68.40
本文 73.21 74.68 74.20 73.85
Table 1  本文的实验结果
模型 Accuracy/% Precision/% Recall/% F1-Score/%
Location+GCN 72.15 71.88 71.46 71.63
Rating+GCN 71.52 72.06 71.84 71.46
Time+GCN 72.03 71.56 72.79 71.24
GCN 68.44 67.69 68.20 67.08
Table 2  多维度与图卷积网络的结果
模型 Accuracy/% Precision/% Recall/% F1-Score/%
Text only 68.13 69.01 68.56 68.44
Image only 64.81 63.25 64.76 63.45
-Location(减去地点维度) 69.80 70.26 69.14 68.25
-Rating(减去评分维度) 72.04 71.96 72.05 71.62
-Time(减去时间维度) 71.73 72.96 71.04 72.86
-Attention (减去注意力机制) 71.54 72.45 71.86 72.05
本文 73.21 74.85 73.49 75.54
Table 3  消融实验结果
[1] Ye Q, Law R, Gu B, et al. The Influence of User-Generated Content on Traveler Behavior: An Empirical Investigation on the Effects of E-Word-of-Mouth to Hotel Online Bookings[J]. Computers in Human Behavior, 2011, 27(2): 634-639.
doi: 10.1016/j.chb.2010.04.014
[2] Chen C C, Tseng Y D. Quality Evaluation of Product Reviews Using an Information Quality Framework[J]. Decision Support Systems, 2011, 50(4): 755-768.
doi: 10.1016/j.dss.2010.08.023
[3] Zhu L, Yin G P, He W. Is This Opinion Leader’s Review Useful? Peripheral Cues for Online Review Helpfulness[J]. Journal of Electronic Commerce Research, 2014, 15(4): 267-280.
[4] Zhu W W, Cui P, Wang Z, et al. Multimedia Big Data Computing[J]. IEEE MultiMedia, 2015, 22(3). DOI: 10.1109/MMUL.2015.66.
[5] Jain P K, Pamula R, Srivastava G. A Systematic Literature Review on Machine Learning Applications for Consumer Sentiment Analysis Using Online Reviews[J]. Computer Science Review, 2021, 41: 100413.
doi: 10.1016/j.cosrev.2021.100413
[6] Tsai C F, Chen K C, Hu Y H, et al. Improving Text Summarization of Online Hotel Reviews with Review Helpfulness and Sentiment[J]. Tourism Management, 2020, 80: 104122.
doi: 10.1016/j.tourman.2020.104122
[7] Diaz G O, Ng V. Modeling and Prediction of Online Product Review Helpfulness: A Survey[C]// Proceedings of the 56th Annual Meeting of the Association for Computational Linguistics (Volume 1:Long Papers). 2018: 698-708.
[8] Almagrabi H, Malibari A, McNaught J. A Survey of Quality Prediction of Product Reviews[J]. International Journal of Advanced Computer Science and Applications, 2015, 6(11): 49-58.
[9] Weathers D, Swain S D, Grover V. Can Online Product Reviews be More Helpful? Examining Characteristics of Information Content by Product Type[J]. Decision Support Systems, 2015, 79: 12-23.
doi: 10.1016/j.dss.2015.07.009
[10] Chua A Y K, Banerjee S. Helpfulness of User-Generated Reviews as a Function of Review Sentiment, Product Type and Information Quality[J]. Computers in Human Behavior, 2016, 54: 547-554.
doi: 10.1016/j.chb.2015.08.057
[11] Zhang Y, Lin Z J. Predicting the Helpfulness of Online Product Reviews: A Multilingual Approach[J]. Electronic Commerce Research and Applications, 2018, 27: 1-10.
doi: 10.1016/j.elerap.2017.10.008
[12] Siering M, Muntermann J, Rajagopalan B. Explaining and Predicting Online Review Helpfulness: The Role of Content and Reviewer-Related Signals[J]. Decision Support Systems, 2018, 108: 1-12.
doi: 10.1016/j.dss.2018.01.004
[13] Gao B J, Hu N, Bose I. Follow the Herd or be Myself? An Analysis of Consistency in Behavior of Reviewers and Helpfulness of Their Reviews[J]. Decision Support Systems, 2017, 95: 1-11.
doi: 10.1016/j.dss.2016.11.005
[14] Zhou S S, Guo B. The Order Effect on Online Review Helpfulness: A Social Influence Perspective[J]. Decision Support Systems, 2017, 93: 77-87.
doi: 10.1016/j.dss.2016.09.016
[15] 马超, 李纲, 陈思菁, 等. 基于多模态数据语义融合的旅游在线评论有用性识别研究[J]. 情报学报, 2020, 39(2): 199-207.
[15] (Ma Chao, Li Gang, Chen Sijing, et al. Research on Usefulness Recognition of Tourism Online Reviews Based on Multimodal Data Semantic Fusion[J]. Journal of the China Society for Scientific and Technical Information, 2020, 39(2): 199-207.)
[16] Cao Q, Duan W J, Gan Q W. Exploring Determinants of Voting for the “Helpfulness” of Online User Reviews: A Text Mining Approach[J]. Decision Support Systems, 2011, 50(2): 511-521.
doi: 10.1016/j.dss.2010.11.009
[17] Salehan M, Kim D J. Predicting the Performance of Online Consumer Reviews: A Sentiment Mining Approach to Big Data Analytics[J]. Decision Support Systems, 2016, 81: 30-40.
doi: 10.1016/j.dss.2015.10.006
[18] Kaushik K, Mishra R, Rana N P, et al. Exploring Reviews and Review Sequences on E-Commerce Platform: A Study of Helpful Reviews on Amazon.in[J]. Journal of Retailing and Consumer Services, 2018, 45: 21-32.
doi: 10.1016/j.jretconser.2018.08.002
[19] Chen M J, Farn C K. Examining the Influence of Emotional Expressions in Online Consumer Reviews on Perceived Helpfulness[J]. Information Processing & Management, 2020, 57(6): 102266.
doi: 10.1016/j.ipm.2020.102266
[20] Zhou Y S, Yang S Q, Li Y X, et al. Does the Review Deserve More Helpfulness When Its Title Resembles the Content? Locating Helpful Reviews by Text Mining[J]. Information Processing & Management, 2020, 57(2): 102179.
doi: 10.1016/j.ipm.2019.102179
[21] Luo Y, Xu X. Predicting the Helpfulness of Online Restaurant Reviews Using Different Machine Learning Algorithms: A Case Study of Yelp[J]. Sustainability, 2019, 11(19): 5254.
doi: 10.3390/su11195254
[22] Li J Q, Liu X K, Yin W P, et al. Empirical Evaluation of Multi-Task Learning in Deep Neural Networks for Natural Language Processing[J]. Neural Computing and Applications, 2021, 33(9): 4417-4428.
doi: 10.1007/s00521-020-05268-w
[23] Du J H, Rong J, Wang H, et al. Helpfulness Prediction for Online Reviews with Explicit Content-Rating Interaction[C]// Proceedings of International Conference on Web Information Systems Engineering. 2019: 795-809.
[24] Zhang Y, Wallace B. A Sensitivity Analysis of (and Practitioners' Guide to) Convolutional Neural Networks for Sentence Classification[OL]. arXiv Preprint, arXiv:1510.03820.
[25] Chen C, Qiu M H, Yang Y F, et al. Multi-Domain Gated CNN for Review Helpfulness Prediction[C]// Proceedings of the World Wide Web Conference. 2019: 2630-2636.
[26] Saumya S, Singh J P, Dwivedi Y K. Predicting the Helpfulness Score of Online Reviews Using Convolutional Neural Network[J]. Soft Computing, 2020, 24(15): 10989-11005.
doi: 10.1007/s00500-019-03851-5
[27] Fan M, Feng C, Guo L, et al. Product-Aware Helpfulness Prediction of Online Reviews[C]// Proceedings of the World Wide Web Conference. 2019: 2715-2721.
[28] Ma Y F, Xiang Z, Du Q Z, et al. Effects of User-Provided Photos on Hotel Review Helpfulness: An Analytical Approach with Deep Leaning[J]. International Journal of Hospitality Management, 2018, 71: 120-131.
doi: 10.1016/j.ijhm.2017.12.008
[29] Kipf T N, Welling M. Semi-supervised Classification with Graph Convolutional Networks[OL]. arXiv Preprint, arXiv:1609.02907.
[30] Soni U, Bhambhani M, Khapra M M. Network Embedding Using Hierarchical Feature Aggregation[C]// Proceedings of the 6th International Conference on Learning Representations. 2018.
[31] Devlin J, Chang M W, Lee K, et al. BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding[C]// Proceedings of the 2019 Conference of the North American Chapter of the Association for Computational Linguistics:Human Language Technologies, Volume 1 (Long and Short Papers). 2019: 4171-4186.
[32] Shaw P, Uszkoreit J, Vaswani A. Self-attention with Relative Position Representations[OL]. arXiv Preprint, arXiv:1803.02155.
[33] He K M, Chen X L, Xie S N, et al. Masked Autoencoders are Scalable Vision Learners[OL]. arXiv Preprint, arXiv:2111.06377.
[34] Defferrard M, Bresson X, Vandergheynst P. Convolutional Neural Networks on Graphs with Fast Localized Spectral Filtering[C]// Proceedings of the 30th International Conference on Neural Information Processing Systems. 2016: 3844-3852.
[35] Cao S S, Lu W, Xu Q K. GraRep: Learning Graph Representations with Global Structural Information[C]// Proceedings of the 24th ACM International Conference on Information and Knowledge Management. 2015: 891-900.
[36] Luan Y D, Lin S F. Research on Text Classification Based on CNN and LSTM[C]// Proceedings of 2019 IEEE International Conference on Artificial Intelligence and Computer Applications. 2019: 352-355.
[37] Huang Z H, Xu W, Yu K. Bidirectional LSTM-CRF Models for Sequence Tagging[OL]. arXiv Preprint, arXiv:1508.01991.
[38] Simonyan K, Zisserman A. Very Deep Convolutional Networks for Large-Scale Image Recognition[OL]. arXiv Preprint, arXiv:1409.1556.
[39] Antol S, Agrawal A, Lu J S, et al. VQA: Visual Question Answering[C]// Proceedings of 2015 IEEE International Conference on Computer Vision. 2015: 2425-2433.
[40] Jin Z W, Cao J, Guo H, et al. Multimodal Fusion with Recurrent Neural Networks for Rumor Detection on Microblogs[C]// Proceedings of the 25th ACM International Conference on Multimedia. 2017: 795-816.
[41] Khattar D, Goud J S, Gupta M, et al. MVAE: Multimodal Variational Autoencoder for Fake News Detection[C]// Proceedings of ‘the World Wide Web Conference. 2019: 2915-2921.
[1] 胥桂仙, 张子欣, 于绍娜, 董玉双, 田媛. 基于图卷积网络的藏文新闻文本分类*[J]. 数据分析与知识发现, 2023, 7(6): 73-85.
[2] 徐康, 余胜男, 陈蕾, 王传栋. 基于语言学知识增强的自监督式图卷积网络的事件关系抽取方法*[J]. 数据分析与知识发现, 2023, 7(5): 92-104.
[3] 刘洋, 张雯, 胡毅, 毛进, 黄菲. 基于多模态深度学习的酒店股票预测*[J]. 数据分析与知识发现, 2023, 7(5): 21-32.
[4] 潘华莉, 谢珺, 高婧, 续欣莹, 王长征. 融合多模态特征的深度强化学习推荐模型*[J]. 数据分析与知识发现, 2023, 7(4): 114-128.
[5] 张贞港, 余传明. 基于实体与关系融合的知识图谱补全模型研究*[J]. 数据分析与知识发现, 2023, 7(2): 15-25.
[6] 刘洋, 马莉莉, 张雯, 胡忠义, 吴江. 基于跨模态深度学习的旅游评论反讽识别*[J]. 数据分析与知识发现, 2022, 6(12): 23-31.
[7] 李雪梅,蒋建洪. 基于改进图卷积神经网络的评论有用性识别*[J]. 数据分析与知识发现, 2022, 6(11): 38-51.
[8] 周泽聿,王昊,赵梓博,李跃艳,张小琴. 融合关联信息的GCN文本分类模型构建及其应用研究*[J]. 数据分析与知识发现, 2021, 5(9): 31-41.
[9] 王晰巍,贾若男,韦雅楠,张柳. 多维度社交网络舆情用户群体聚类分析方法研究*[J]. 数据分析与知识发现, 2021, 5(6): 25-35.
[10] 张国标,李洁. 融合多模态内容语义一致性的社交媒体虚假新闻检测*[J]. 数据分析与知识发现, 2021, 5(5): 21-29.
[11] 任秋彤, 王昊, 熊欣, 范涛. 融合GCN远距离约束的非遗戏剧术语抽取模型构建及其应用研究*[J]. 数据分析与知识发现, 2021, 5(12): 123-136.
[12] 李广建,王锴,张庆芝. 基于多源数据的美国出口管制分析框架及其实证研究*[J]. 数据分析与知识发现, 2020, 4(9): 26-40.
Viewed
Full text


Abstract

Cited

  Shared   
  Discussed   
版权所有 © 2015 《数据分析与知识发现》编辑部
地址:北京市海淀区中关村北四环西路33号 邮编:100190
电话/传真:(010)82626611-6626,82624938
E-mail:jishu@mail.las.ac.cn