Abstract：Through a study of the knowledge base of main collaborative virtual reference systems at home and abroad, the paper discusses the status of research and application of the knowledge base from its foundation construction, service and collaborative management. Meanwhile, from the perspective of user demand, the future trends of knowledge base of collaborative virtual reference systems are also addressed.
洪韵佳, 许鑫. 联合虚拟参考咨询系统知识库的发展现状与趋势[J]. 现代图书情报技术, 2012, (9): 2-9.
Hong Yunjia, Xu Xin. Knowledge Base of Collaborative Virtual Reference Systems:State of the Art and Future Trends. New Technology of Library and Information Service, DOI：10.11925/infotech.1003-3513.2012.09.02.
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