Abstract：Consumer Satisfaction Index (CSI) evaluation model of online resources is built for National Elaborate Curriculum(NEC), which has seven latent variables such as user experience, user need, user expect, perceived quality, perceived value, user satisfaction and user loyalty. And then the authors conduct an empirical research on the model by Smart PLS and confirm the scientific of the model. In the end, the application of the model is evaluated and analyzed.
胡德华, 任磊, 车丹. 国家精品课程网上资源用户满意度评价模型构建[J]. 现代图书情报技术, 2013, 29(1): 75-82.
Hu Dehua, Ren Lei, Che Dan. Research on Consumer Satisfaction Index Evaluation Model of Online Resources for National Elaborate Curriculum. New Technology of Library and Information Service, 2013, 29(1): 75-82.
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