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New Technology of Library and Information Service  2005, Vol. 21 Issue (10): 64-66    DOI: 10.11925/infotech.1003-3513.2005.10.15
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Analysis of e-Service Quality Based on Gray Correlation Method
Jing Ranzhe   Qin Zheng
(School of Management, Xi’an Jiaotong University, Xi’an 710049, China)
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E-service quality is analyzed based on the method of gray correlation in this paper. The application is introduced after the method is described. The result shows that it’s a quick and simple method to evaluate e-Service quality; and it can make the interrelated decision for Websites which provide e-Service. 

Key wordse-Service quality      Evaluation      Gray correlation     
Received: 03 June 2005      Published: 25 October 2005


Corresponding Authors: Jing Ranzhe     E-mail:
About author:: Jing Ranzhe,Qin Zheng

Cite this article:

Jing Ranzhe,Qin Zheng. Analysis of e-Service Quality Based on Gray Correlation Method. New Technology of Library and Information Service, 2005, 21(10): 64-66.

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