Please wait a minute...
New Technology of Library and Information Service  2005, Vol. 21 Issue (11): 30-33    DOI: 10.11925/infotech.1003-3513.2005.11.06
Current Issue | Archive | Adv Search |
Quality Control and Evaluation System for Collaborative Digital Reference Services of Chinese National Science Digital Libraries
Zhang Xian1   Yang Zhiping1   Zhou Ningli2   Li Dan2
1(Chengdu Library of Chinese Academy of Sciences, Chengdu 610041, China)
2(Library of Chinese Academy of Sciences, Beijing 100080, China)
Download:
Export: BibTeX | EndNote (RIS)      
Abstract  

The major quality assessment systems for digital reference services at home and abroad are reviewed in the paper. Based on the previous assessment index, a practical assessment index for collaborative digital reference services of Chinese National Science Digital Libraries (CSDL) is established for the quality control, and a systematic evaluation scheme for the service is presented and discussed.

Key wordsDigital reference service      Quality assessment      Index system      Evaluation scheme      Chinese National Science Digital Library (CSDL)     
Received: 29 August 2005      Published: 25 November 2005
: 

G252.6

 
Corresponding Authors: Zhang Xian     E-mail: zhangx@clas.ac.cn
About author:: Zhang Xian,Yang Zhiping,Zhou Ningli,Li Dan

Cite this article:

Zhang Xian,Yang Zhiping,Zhou Ningli,Li Dan. Quality Control and Evaluation System for Collaborative Digital Reference Services of Chinese National Science Digital Libraries. New Technology of Library and Information Service, 2005, 21(11): 30-33.

URL:

https://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/10.11925/infotech.1003-3513.2005.11.06     OR     https://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/Y2005/V21/I11/30

1VRD Conferences.  http://www.vrd.org/conf-train.shtml  (Accessed  Apr. 3, 2005)
2Colleen Cook; Fred Heath.  SERVQUAL and the Quest for New Measures.  December 3, 1999.  http://www.arl.org/newsltr/207/servqual.html  (Accessed  Apr. 3, 2005)
3Duane Webster; Fred M. Heath.  LIBQUAL+ Spring 2002 Survey Results-ARL. http://www.libqual.org/documents/admin/ARLNotebook111.pdf  (Accessed  Mar. 6, 2005)
4Facets of Quality for Digital Reference Services, Version 5, Revised 06/27/03.  http://www.vrd.org/facets-06-03.shtml  (Accessed Apr. 5, 2005)
5Charles R. McClure; et al.  Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures.  Draft Version July 30, 2002.  http://quartz.syr.edu/quality/Quality.pdf  (Accessed Mar. 2, 2005)
6Marilyn Domas White.  Digital reference service: Framework for analysis and evaluation.  Library & Information Science Research, 2001,23: 211-231
7陈小敏.  数字参考咨询服务质量评价指标体系研究.  图书馆杂志, 2003,22(12): 17-19
8郭晶.  数字参考服务质量评估体系建立初探.  上海交通大学学报, 2003(增刊): 58-62
9杨志萍,周宁丽.  分布式数字参考咨询系统服务评价指标体系研究.  图书情报工作, 2004, 48(8): 58-60

[1] Bi Dayu, Xia Xiaoxu, Wang Jing. The Analysis of Credit Standing of E-businessman Based on the Data Mining of Users' Online Evaluation[J]. 现代图书情报技术, 2014, 30(7): 77-83.
[2] Yu Weiping, Yang Yufeng. Brand Scandal Spillover Monitor Index System Research Based on Micro-blog[J]. 现代图书情报技术, 2013, 29(2): 63-69.
[3] Wang Yuefen,Zhang Xu,Wu Shangjun. Overall Frame of the Online Patent Analysis Software[J]. 现代图书情报技术, 2008, 24(10): 48-53.
[4] Xu Tan,Fu Honghu,Sun Tan . Deployment and Thinking of Institutional Library Portal in Chinese Academy of Sciences[J]. 现代图书情报技术, 2006, 1(6): 26-30.
[5] Liang Hong,Wang Shouning. Analysis of the Construction Actuality of Special CDRS Website[J]. 现代图书情报技术, 2006, 1(2): 30-34.
[6] Xu Xukan,Wang Lili. Design and Implementation of Digital Reference Service System Based on Web[J]. 现代图书情报技术, 2005, 21(9): 85-88.
[7] Huang Min.  A Case Study on Collaborative Digital Reference System——Analysis on the VRD Collaborative System[J]. 现代图书情报技术, 2005, 21(2): 20-24.
[8] Zhang Lei,Hu Rong. A Preliminary Research on the Construction of Case Base in Digital Reference Service System[J]. 现代图书情报技术, 2005, 21(2): 25-28.
[9] Qiu Junping,Zhang Rong,Zhao Rongying. Study on the Evaluation Index System and Methods for Journal Evaluation[J]. 现代图书情报技术, 2004, 20(7): 23-26.
[10] Yin Liangwei,Du Pingping. Standard Plan and Discussion of Estimated Index System of College  Libraries in the Age of Digital Library[J]. 现代图书情报技术, 2004, 20(2): 25-28.
[11] Zhang Huitian. Design and Implementation of Distributed Digital Reference Service System[J]. 现代图书情报技术, 2004, 20(12): 14-17.
[12] Zhou Qun,Zhang Liang. Discussing the Model of Virtual Reference Service Cost Calculator[J]. 现代图书情报技术, 2004, 20(10): 36-38.
  Copyright © 2016 Data Analysis and Knowledge Discovery   Tel/Fax:(010)82626611-6626,82624938   E-mail:jishu@mail.las.ac.cn