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New Technology of Library and Information Service  2006, Vol. 1 Issue (11): 12-15    DOI: 10.11925/infotech.1003-3513.2006.11.04
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IM——Another Solution to Real-time Virtual Reference Services
Pan Wei   Zheng Qiaoying
(Library of Shanghai Jiaotong University,Shanghai 200030,China)
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Abstract  

This paper analyses the trend that libraries use IM to provide real-time virtual reference service, and compares the pros and cons of these two kinds of solutions for libraries to provide real-time virtual reference service.Also brings forward some ideas.

Key wordsVirtual reference service      Real-time reference      Instant Messaging(IM)     
Received: 20 August 2006      Published: 25 November 2006
: 

G252.6

 
Corresponding Authors: Zheng Qiaoying     E-mail: zheng@mail.lib.sjtu.edu.cn
About author:: Pan Wei,Zheng Qiaoying

Cite this article:

Pan Wei,Zheng Qiaoying. IM——Another Solution to Real-time Virtual Reference Services. New Technology of Library and Information Service, 2006, 1(11): 12-15.

URL:

http://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/10.11925/infotech.1003-3513.2006.11.04     OR     http://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/Y2006/V1/I11/12

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