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New Technology of Library and Information Service  2009, Vol. 25 Issue (5): 76-80    DOI: 10.11925/infotech.1003-3513.2009.05.15
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Design and Implementation of Service Quality Analysis System
Kan Detao
(Library of Nanjing University of Posts and Telecommunications, Nanjing 210003China)
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This paper extends the analysis fuction from the aspects such as the analysis of readers’ character, the analysis of the correlation between service quality and readers’ willing to use library, the analysis of the influence of service quality evaluation dimensions on readers’ willing to use library. Then, the analysis methods of correlation and regression is studied to implement the function. It can offer a reference in the work of extending service quality evaluation system for libraries.

Key wordsService quality      Analysis system      Correlation analysis      Regression analysis     
Received: 18 February 2009      Published: 25 May 2009


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About author:: Kan Detao

Cite this article:

Kan Detao. Design and Implementation of Service Quality Analysis System. New Technology of Library and Information Service, 2009, 25(5): 76-80.

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