Please wait a minute...
New Technology of Library and Information Service  2011, Vol. 27 Issue (5): 88-92    DOI: 10.11925/infotech.1003-3513.2011.05.14
Current Issue | Archive | Adv Search |
Design and Implementation of Library Intelligent IM Reference Robot
Sun Yi, Li Bao, Qu Jianfeng
Shanghai Jiaotong University Library, Shanghai 200240, China
Download: PDF(1140 KB)   HTML  
Export: BibTeX | EndNote (RIS)      
Abstract  This paper analyzes the existing reference service using IM, and puts forward intelligent services on IM technology. It takes the practice of Shanghai Jiaotong University Library as an example, brings forward the library service model of intelligent IM robot based on BotPlatform, and designs and implements the 7×24 hours IM real time consulting services.
Key wordsIM robot      Online reference      Intelligent     
Received: 18 March 2011      Published: 11 July 2011
: 

G250.7

 

Cite this article:

Sun Yi, Li Bao, Qu Jianfeng. Design and Implementation of Library Intelligent IM Reference Robot. New Technology of Library and Information Service, 2011, 27(5): 88-92.

URL:

http://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/10.11925/infotech.1003-3513.2011.05.14     OR     http://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/Y2011/V27/I5/88

[1] Honghton S, Schmidt A.Web-based Chat VS.Instant Messaging: Who Wins? [J].Online,2005,29(4):26-30.

[2] Princeton University Library | PUL Library Chat Service[EB/OL].[2011-04-18].http://library.princeton.edu/help/chat.php.

[3] Ask a Librarian | MLibrary [EB/OL].[2011-04-18].http://www.lib.umich.edu/ask-librarian.

[4] 东北师范大学图书馆实时咨询[EB/OL].[2011-04-18].http://www.library.nenu.edu.cn/Reference/VRD_info.htm.

[5] 南京航空航天大学图书馆实时咨询[EB/OL].[2011-04-18].http://lib.nuaa.edu.cn/service/xnzx.asp?mouse_over=d3.[JP]

[6] BotPlatform-Interactive Promotions for Brand Marketing by IM Promotion Bot Builder [EB/OL].[2011-02-07]. http://www.botplatform.com/.

[7] 上海交通大学图书馆OPAC机器人[EB/OL].[2011-04-18].http://opac.lib.sjtu.edu.cn/F/?func=file&file_name=robot.html.

[8] BotPlatform SDK User Guide [EB/OL].[2011-04-18]. http://www.botplatform.com/docs/BotPlatform_SDK_User_Guide.pdf.

[9] 林立宇.MSN查号机器人的研究与应用[J].[QX(Y8]广东通信技术[QX)],2007,27(9):59-63.

[10] 徐婷.IM工具在图书馆实时咨询中的应用[J].[QX(Y8]图书馆建设[QX)],2008(11):77-80.

[11] Welcome to Windows Live[EB/OL].[2011-02-07]. http://settings.messenger.live.com/applications/websettings.aspx.

[12] Plugoo[EB/OL].[2011-02-07].http://www.plugoo.com.

[13] Meebo Me Widget![EB/OL].[2011-02-07].http://www.meebome.com.
[1] Shiqi Deng,Liang Hong. Constructing Domain Ontology for Intelligent Applications: Case Study of Anti Tele-Fraud[J]. 数据分析与知识发现, 2019, 3(7): 73-84.
[2] Li Qian,Jing Xie,Zhijun Chang,Zhenxin Wu,Dongrong Zhang. Designing Smart Knowledge Services with Sci-Tech Big Data[J]. 数据分析与知识发现, 2019, 3(1): 4-14.
[3] Changlei Fu,Li Qian,Huaping Zhang,Huaming Zhao,Jing Xie. Mining Innovative Topics Based on Deep Learning[J]. 数据分析与知识发现, 2019, 3(1): 46-54.
[4] Xue Jianwu, Shen Caijun. Research on the Evolution of Mapping Relationship in Knowledge Base of Intelligent IETM[J]. 现代图书情报技术, 2014, 30(9): 58-65.
[5] Zheng Wei, Liang Zhanping, Liang Jian. Research on the Framework of a User Intent-oriented Intelligent Search Engine[J]. 现代图书情报技术, 2014, 30(3): 65-72.
[6] Nie Hui. Combining Logical Inference with Content-based Computing for Intelligent Retrieval in Academical Networks[J]. 现代图书情报技术, 2013, 29(1): 22-29.
[7] Bai Haiyan, Wang Li, Liang Bing. UMLS and Its Application in Field of Intelligent Retrieval[J]. 现代图书情报技术, 2012, 28(4): 1-9.
[8] Wang Jie. Application of Android in Book Acquisition Duplicate Checking System[J]. 现代图书情报技术, 2012, 28(4): 84-88.
[9] Xue Jianwu, Gao Junping. Research on Knowledge Evolution Model of Intelligent IETM[J]. 现代图书情报技术, 2012, 28(1): 27-33.
[10] Zhang Xiaofei,Cai Yaping,Liu Wei. Design and Implementation of an Intelligent Data Gathering System for Social Network Analysis
——Based on Web Data Mining Principle
[J]. 现代图书情报技术, 2009, (9): 64-69.
[11] Xue Jianwu,Min Yan,Chen Na. Research on Building Intelligent IETM Knowledge-base Based on S1000D[J]. 现代图书情报技术, 2009, 25(7-8): 38-42.
[12] Yuan Fuyong,Tao Fengli,Guo Wei,Zhou Xinglin. Realization of Intelligence Fuzzy Search System Based on DotNet[J]. 现代图书情报技术, 2009, 25(7-8): 43-48.
[13] Liu Xisong,Yu Dengke,Li Yue. Construction of Knowledge-based Intelligent Marketing System[J]. 现代图书情报技术, 2008, 24(5): 56-60.
[14] Hua Shuyu,Wu Jing,Wang Juanjuan. Study of Intelligent Agent Mechanism in Network With Complementary Architecture[J]. 现代图书情报技术, 2007, 2(7): 68-71.
[15] Liu Qiumei,Zheng Gengzhong . A Preliminary Research on the Implemen of Case Base Based on CBR in Intelligent DRS System[J]. 现代图书情报技术, 2007, 2(5): 81-84.
  Copyright © 2016 Data Analysis and Knowledge Discovery   Tel/Fax:(010)82626611-6626,82624938   E-mail:jishu@mail.las.ac.cn