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Construction of Library Personalized FAQ System Based on Open-source Software KBPublisher |
Li Xin, Yu Yaxiu |
East China Normal University Library,Shanghai 200062,China |
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Abstract For the current problem that FAQ has a single function, this article introduces how to construct a FAQ system based on KBPublisher, and describes how to resolve the issues that open-source software does not support searching in Chinese and how to integrate third-party applications through secondary development of the KBPublisher. Finally, it realizes a feature-rich local FAQ system which integrates real-time reference tools and Web access statistics.
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Received: 07 June 2011
Published: 02 December 2011
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[1] Options User Manual v4.0[EB/OL].[2011-05-02].http://www.kbpublisher.com/kb/1/.[2] 清华大学图书馆咨询台[EB/OL].[2011-06-01].http://vrs.lib.tsinghua.edu.cn/pub/index.htm.[3] 北京大学图书馆FAQ专题[EB/OL]. [2011-06-01]. http://fulltext.lib.pku.edu.cn/was40/faq/faq.htm.[4] 上海交通大学图书馆帮助及指南[EB/OL]. [2011-06-01]. http://www.lib.sjtu.edu.cn/view.do?id=2318.[5] 复旦大学图书馆FAQ[EB/OL]. [2011-06-01]. http://202.120.227.59/reference/faq.htm.[6] 浙江大学图书馆常见问题[EB/OL]. [2011-06-01]. http://zuits.zju.edu.cn/libweb/redir.php?catalog_id=10264.[7] 武汉大学图书馆总咨询台[EB/OL]. [2011-06-01]. http://www.lib.whu.edu.cn/web/vrs/index.asp.[8] 南京师范大学图书馆FAQ[EB/OL]. [2011-06-01]. http://hxlib.njnu.edu.cn/FAQ/.[9] Frequently Asked Questions[EB/OL]. [2011-06-01]. http://www.lib.cuhk.edu.hk/Common/Reader/Channel/ShowPage.jsp?Cid=835&Pid=54&Version=0&page=0.[10] 台湾大学图书馆常问问题[EB/OL]. [2011-06-01]. http://www.lib.ntu.edu.tw/General/faq/faq.htm.[11] 聂华.图书馆的技术环境发展趋势以及应对策略[R].第四届湖北高校图书馆馆长论坛,2011.[12] KBPublisher [EB/OL].[2011-06-01].http://www.kbpublisher.com.[13] Google Analytics [EB/OL]. [2011-06-01]. http://www.google.com/analytics.[14] 信息中心- Google Analytics [EB/OL]. [2011-06-01]. https://www.google.com/analytics/reporting/?reset=1&id=46270474&pdr=20110531-20110630. |
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