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New Technology of Library and Information Service  2015, Vol. 31 Issue (10): 58-64    DOI: 10.11925/infotech.1003-3513.2015.10.08
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Spillover Effect of Internet Word of Mouth in Negative Events——Take the “Deadly Yuantong Express” Event for an Example
He Yue, Song Lingxi, Qi Liyun
Business School, Sichuan University, Chengdu 610064, China
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[Objective] Study on spillover effect of Internet Word of Mouth on enterprise brand, as the basis for enterprise to take timely measures to deal with risks. [Methods] This paper uses information entropy method to build evaluation index system of spillover effect of Internet Word of Mouth, and make comparative analysis of spillover effect direction and intensity of Internet Word of Mouth based on “Deadly Yuantong Express” event on Sina Microblog. [Result] The experiment result shows that users produce strong negative emotional tendencies during the process of the entire event. The strength and direction of spillover effect of the event on competitive brands are different. The intensity of negative spillover effect is higher than the positive. The duration of negative spillover effect is longer than positive. [Limitations] There is lack of analyzing the spillover effect of Internet Word of Mouth on other related enterprises. [Conclusions] The proposed index system can be used to monitor the spillover effect direction and intensity of Internet Word of Mouth in negative event.

Received: 07 April 2015      Published: 06 April 2016
:  G202  

Cite this article:

He Yue, Song Lingxi, Qi Liyun. Spillover Effect of Internet Word of Mouth in Negative Events——Take the “Deadly Yuantong Express” Event for an Example. New Technology of Library and Information Service, 2015, 31(10): 58-64.

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