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New Technology of Library and Information Service  2016, Vol. 32 Issue (4): 104-110    DOI: 10.11925/infotech.1003-3513.2016.04.13
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Improving Library Services with the Help of WeChat
Li Dan()
Xi’an Jiaotong University Library, Xi’an 710049, China
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Abstract  

[Objective] This study aims to improve library services with the help of WeChat platform which helps readers retrieve data quickly and increase users’ loyalty to mobile library services. [Context] Most libraries’ WeChat platforms did not provide automatic or real-time services, which was also limited to human involved interventions. [Methods] The WeChat service platform was built with Apache Tomcat + JSP + MySQL architecture, WeChat API and library business systems API. [Results] The new system’s features include reader authentication, reservation of mobile devices, millennium data exchange and self-service FAQ. [Conclusions] The new WeChat library service platform could be further improved, which could provide some practical suggestion to other libraries.

Key wordsiPad reservation      Self-service FAQ      Millennium      WeChat      Mobile social media     
Received: 26 October 2015      Published: 13 May 2016

Cite this article:

Li Dan. Improving Library Services with the Help of WeChat. New Technology of Library and Information Service, 2016, 32(4): 104-110.

URL:

http://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/10.11925/infotech.1003-3513.2016.04.13     OR     http://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/Y2016/V32/I4/104

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