Please wait a minute...
Data Analysis and Knowledge Discovery  2018, Vol. 2 Issue (8): 79-87    DOI: 10.11925/infotech.2096-3467.2017.1249
Current Issue | Archive | Adv Search |
Impacts of Waiting on Mobile Users —— Case Study of Digital Novels
Yanyang Ma1,Yulei Liu2(),Bochu Xu2,Jinyi Zhi2
1School of Art and Media, Sichuan Agricultural University, Chengdu 611130, China
2School of Architecture and Design, Southwest JiaoTong University, Chengdu 614202, China
Download: PDF(613 KB)   HTML ( 2
Export: BibTeX | EndNote (RIS)      
Abstract  

[Objective] This paper analyzes the waiting perception of users reading digital novels, aiming to explore the ways and factors affecting users’ satisfaction. [Methods] We used the novel bookshelf of QQ browser to create various experiments. Then, we obtained the data of user’s changing satisfaction levels facing different waiting perceptions with the video observation, task prompt, questionnaire and depth interview. Finally, we identified the relationship among the factors influencing satisfaction. [Results] We found that the waiting time, the filling, the function, the manipulation, the scene, and the context factors had different degrees of impacts on user’s satisfaction, which were all statistically significant. [Limitations] The sample size needs to be expanded to include the under-represented population. [Conclusions] This study could help service providers improve the users experience.

Key wordsWaiting Perception      Satisfaction      Digital Novel      Interaction     
Received: 01 December 2017      Published: 08 September 2018

Cite this article:

Yanyang Ma,Yulei Liu,Bochu Xu,Jinyi Zhi. Impacts of Waiting on Mobile Users —— Case Study of Digital Novels. Data Analysis and Knowledge Discovery, 2018, 2(8): 79-87.

URL:

http://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/10.11925/infotech.2096-3467.2017.1249     OR     http://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/Y2018/V2/I8/79

[1] 中国新闻网. QQ浏览器月活日活增长率仅次于微信QQ淘宝[EB/OL]. (2016-04-14). [2017-11-30]. .
[1] (China News Network. QQ Browser’s Monthly Live Growth Rate is Only Lower than WeChat, QQ and Taobao[EB/OL]. (2016-04-14). [2017-11-30].
[2] Antonides G, Verhoef P C, Van Aalst M.Consumer Perception and Evaluation of Waiting Time: A Field Experiment[J]. Journal of Consumer Psychology, 2002, 12(3) : 193-202.
[3] Katz K L, Larson B, Larson R C.Prescription for the Waiting in Line Blues: Entertain[J]. Enlighten and Engage, 1991, 32(2): 44-53.
[4] 范春梅, 李华强, 贾建民, 等. 等待时间、感知经济损失与服务满意度之间的关系研究——以出租车司机加气排队为例[J]. 管理评论, 2014, 26(11): 99-105.
[4] (Fan Chunmei, Li Huaqiang, Jia Jianmin, et al.Research on the Relationship Between Waiting Time, Perceived Eeconomic Loss and Service Satisfaction with Taxi Drivers Queuing as an Example[J]. Management Review, 2014, 26(11): 99-105.)
[5] 李爱梅, 赵丹, 熊冠星, 等. 等待是一种折磨-等待时间知觉及其导致的非理性决策行为[J]. 心理科学进展, 2014, 22(11): 1679-1690.
[5] (Li Aimei, Zhao Dan, Xiong Guangxing, et al.Waiting is an Kind of Torture - Waiting Time Perception and the Cause of Irrational Decision - Making Behavior[J]. Psychological Science, 2014, 22(11): 1679-1690.)
[6] Toffler A.Future Shock[M]. Bantam Books, 1971.
[7] B·约瑟夫·派恩, 詹姆斯·H·吉尔摩. 体验经济[M]. 北京: 机械工业出版社, 2002: 22.
[7] (Paine B J, Gilmore J H.Experience Economy[M]. Beijing: Machinery Industry Press, 2002: 22.)
[8] Roto V.User Experience Building Blocks[C]//Proceedings of the 2nd COST294-MAUSE Workshop - Towards a Unified View. ACM, 2006: 124-128.
[9] Gurupackiam S, Jones S L.Empirical Study of Lane Changing in Urban Streets Under Varying Trafic Conditions[J]. Procedia-Social and Behavioral Sciences, 2011, 16: 259-269.
[10] Cardozo R N.An Experimental Study of Consumer Effort, Expectation, and Satisfaction[J]. Journal of Marketing Research, 1965, 2(3): 244-249.
[11] 毛晓燕. 搜索引擎用户满意度研究的实证分析——以百度和Google中国为例[J]. 图书馆杂志, 2008, 27(3): 40-47.
[11] (Mao Xiaoyan.The Empirical Analysis of User Satisfaction in Search Engine: Taking Baidu and the Google China as An Example[J]. Library Journal, 2008, 27(3): 40-47.)
[12] Johnson M D.A Framework for Comparing Custommer Satisfaction Across Individuals and Product Categories[J]. Consumer Research, 1991, 12: 267-286.
[13] Ramadiani A, Usfandi H, Fahrul A, et al.User Satisfaction Model for E-Learning Using Smartphone Original Research Article[J]. Procedia Computer Science, 2017, 116: 373-380.
[14] Anderson E W, Fornell C.Foundations of the American Customer Satisfaction Index[J]. Total Quality Management, 2000, 11(7): 869-882.
[15] Formell C A.National Customer Satisfaction Barometer: The Swedish Experience[J]. Marketing, 1992, 55(1): 1-21.
[16] Davis F D. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology[J]. MIS Quarterly, 1989, 13(3): 319-340.
[17] 徐金玉, 柳平. 基于用户等待时间和带宽需求的改进CSGC算法[J]. 重庆邮电大学学报: 自然科学版, 2011, 23(4): 415-421.
[17] (Xu Jinyu, Liu Ping.Improved CSGC Algorithm Based on User Waiting Time and Bandwidth Requirements[J]. Journal of Chongqing University of Posts and Telecommunications: Natural Science Edition, 2011, 23(4): 415-421.)
[18] 张仲梁. 碎片化语境下的统计话语权[J]. 统计研究, 2011, 28(9): 13-18.
[18] (Zhang Zhongliang.Statistical Discourse Power in Fragmentation Context[J]. Statistical Research, 2011, 28(9): 13-18.)
[19] Fan Y L, Andrew G, David L.Waiting Time Perceptions at Transit Stops and Stations: Effects of Basic Amenities, Gender, and Security[J]. Transportation Research Part A: Policy and Practice, 2016, 88: 251-264.
[20] Saffer D.微交互: 细节设计成就卓越产品[M]. 北京: 人民邮电出版社, 2013: 3.
[20] (Saffer D.Micro Interaction: Detail Design Achievement Excellent Product[M]. Beijing: People Post and Telecommunication Publishing House, 2013: 3.)
[21] Church R M, Deluty M Z.Bisection of Temporal Intervals[J]. Experimental Psychology: Animal Behavior Processes, 1977, 3: 216-228.
[22] Carroll J M.Five Reasons for Scenario-based Design[J]. Interacting with Computers, 2000, 13(1): 43-60.
[23] Kim B K, Zauberman G.Perception of Anticipatory Time in Temporal Discounting[J]. Neuroscience, Psychology, and Economics, 2009, 2: 91-101.
[24] Gibbon J, Church R M, Meck W H.Scalartiming in Memory[J]. Annals of the New York Academy of Sciences, 1984: 423: 52-77.
[25] Jeng J H.Usability of the Digital Library: An Evaluation Model [OL]. .
[26] Ming J, Yu S, Yang Y, et al.A Study of Mobile Library–Oriented Technology Acceptance Model[J]. Information & Documentation Services, 2014(5): 49-55.
[27] Biocca F, Harms C, Gregg J.The Networked Minds Measure of Social Presence: Pilot Test of The Factor Structure and Concurrent Validity[OL]. >.
[28] Donohew L, Tipton L.A Conceptual Model of Information Seeking, Avoiding and Processing[A]//New Models for Mass Communication Research[M]. Beverly Hills, 1973: 243-269.
[1] Xiwei Wang,Duo Wang,Qingxiao Zheng,Ya’nan Wei. Information Interaction Between User and Enterprise in Online Brand Community: A Study of Virtual Reality Industry[J]. 数据分析与知识发现, 2019, 3(3): 83-94.
[2] Xiang Xue,Yuxiang Zhao. Exploring User Mental Models of Online Music Classification System: Case Study of College Students[J]. 数据分析与知识发现, 2019, 3(2): 1-12.
[3] Ping Liu,Yanan Li,Cong Yu. Building Interactive Knowledge Map for Academic Search[J]. 数据分析与知识发现, 2018, 2(12): 43-51.
[4] Yang Zhao,Qiqi Li,Yuhan Chen,Wenhang Cao. Examining Consumer Reviews of Overseas Shopping APP with Sentiment Analysis[J]. 数据分析与知识发现, 2018, 2(11): 19-27.
[5] Liyi Zhang,Huiran Li. Studying Social Interaction of Online Medical Question-Answering Service[J]. 数据分析与知识发现, 2018, 2(1): 76-87.
[6] Dan Wu,Lei Cheng. Route Planning in Pedestrian-Map APP Interactions[J]. 数据分析与知识发现, 2017, 1(5): 12-22.
[7] Dan Wu,Fang Yuan. Studying User Distractions with GPS Based Pedestrian Navigation System[J]. 数据分析与知识发现, 2017, 1(5): 32-41.
[8] Weifang Wu,Baojun Gao,Haixia Yang,Hanlin Sun. The Impacts of Reviews on Hotel Satisfaction: A Sentiment Analysis Method[J]. 数据分析与知识发现, 2017, 1(3): 62-71.
[9] Lan Yuexin, Dong Xilin, Su Guoqiang, Qu Zhikai. Research on Micro-blog Public Opinion Information Interaction Model Under the Background of Big Data[J]. 现代图书情报技术, 2015, 31(5): 24-33.
[10] Jiang Shuhao, Pan Xuhua, Xue Fuliang. An Independent Recommendation Diversity Optimization Algorithm Based on Item Clustering[J]. 现代图书情报技术, 2015, 31(5): 34-41.
[11] Liu Yueru, Guo Limin. The New Utilizes of WeChat Platform with Interactive Functions[J]. 现代图书情报技术, 2015, 31(11): 104-109.
[12] Wu Hao, Liu Dongsu. Friend Recommendation in Social Network[J]. 现代图书情报技术, 2015, 31(1): 59-65.
[13] Li Wenjiang, Chen Shiqin. WeChat as Library Public Service Platform for the APP Client[J]. 现代图书情报技术, 2014, 30(7): 133-138.
[14] Wu Yue, Zhou Yigang, Cui Haiyuan, Nie Hua. Peking University Library Website Redesign Based on Usability Study[J]. 现代图书情报技术, 2014, 30(11): 88-94.
[15] Zhang Bei,Dou Tianfang,Zhang Chengyu,Li Jiefang. Design and Implementation of Library WeChat Public Platform Service in Development Mode[J]. 现代图书情报技术, 2014, 30(1): 87-91.
  Copyright © 2016 Data Analysis and Knowledge Discovery   Tel/Fax:(010)82626611-6626,82624938   E-mail:jishu@mail.las.ac.cn