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New Attempt on Real-time Virtual Reference Service ——The Smart Chat Robot of Tsinghua University Library |
Yao Fei1, Ji Lei2, Zhang Chengyu1, Chen Wu1 |
1. Tsinghua University Library, Beijing 100084,China;
2. Department of Computer Science and Technology, Tsinghua University, Beijing 100084,China |
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Abstract Virtual reference service is playing an active and important role in library services. Based on the open source software A.L.I.C.E., Tsinghua University Library develops the real-time smart chat robot -“Xiaotu” to provide various services, including reference service, booking searching, self-learning etc, and promotes “Xiaotu” into the social networking site, and achieves good results.
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Received: 16 March 2011
Published: 11 June 2011
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