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New Technology of Library and Information Service  2006, Vol. 1 Issue (3): 76-81    DOI: 10.11925/infotech.1003-3513.2006.03.17
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Study on Library Service Quality Evaluation Method Based on LibQUAL+TM and It’s Practice Analysis
Dong Li    Wu Dongman    Zhou Hong    Lin Tong    Huang Xiaoling    Xie Chunwei    Zhao Xiong
(Library of Tsinghua University, Beijing 100084, China)
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Abstract  

To achieve good services, libraries should find out how users think about library services and what they want those services to be. From March 2004, Tsinghua University Library started a project based on LibQUAL+TM of the Association of Research Libraries (ARL). In this paper, we present a whole practice process of library service quality survey in Tsinghua University Library,  and discuss the evaluation method with result analysis in detail.

Key wordsLibQUAL+TM      Library service quality evaluation      User survey     
Received: 01 December 2005      Published: 25 March 2006
ZTFLH: 

G252

 
Corresponding Authors: Dong Li     E-mail: dongli@mail.lib.tsinghua.edu.cn
About author:: Dong Li,Wu Dongman,Zhou Hong,Lin Tong,Huang Xiaoling,Xie Chunwei,Zhao Xiong

Cite this article:

Dong Li,Wu Dongman,Zhou Hong,Lin Tong,Huang Xiaoling,Xie Chunwei,Zhao Xiong. Study on Library Service Quality Evaluation Method Based on LibQUAL+TM and It’s Practice Analysis. New Technology of Library and Information Service, 2006, 1(3): 76-81.

URL:

http://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/10.11925/infotech.1003-3513.2006.03.17     OR     http://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/Y2006/V1/I3/76

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