Abstract:The paper firstly clarifies the meaning and significant of answer format regulation in knowledge base of collaborative virtual reference system of Shanghai Library, then makes an investigation of relative papers and practical situations home and abroad. It expounds the general thoughts on the answer format of that knowledge base from three levels, including defining format problem, establishing format standards, implementing and optimizing format standards. It also clarifies the existing problems by investigating the answer format situation, then formulates the standard, designs and realizes a toolbar plugin to optimize the answer format of that knowledge base.
仝召娟, 许鑫, 陈超. 上海图书馆联合虚拟参考咨询知识库答案格式规范的研究[J]. 现代图书情报技术, 2012, (9): 10-14.
Tong Zhaojuan, Xu Xin, Chen Chao. Research on Answer Format Regulation in Knowledge Base of Collaborative Virtual Reference System of Shanghai Library. New Technology of Library and Information Service, 2012, (9): 10-14.
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