The major quality assessment systems for digital reference services at home and abroad are reviewed in the paper. Based on the previous assessment index, a practical assessment index for collaborative digital reference services of Chinese National Science Digital Libraries (CSDL) is established for the quality control, and a systematic evaluation scheme for the service is presented and discussed.
张娴,杨志萍,周宁丽,李丹. 国家科学数字图书馆网络联合参考咨询服务质量控制及评价方案研究*[J]. 现代图书情报技术, 2005, 21(11): 30-33.
Zhang Xian,Yang Zhiping,Zhou Ningli,Li Dan. Quality Control and Evaluation System for Collaborative Digital Reference Services of Chinese National Science Digital Libraries. New Technology of Library and Information Service, 2005, 21(11): 30-33.
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