This paper introduces the construction, function and application of the system of Virtual Reference Desk in library of Fudan University consists of E-mail and realtime service.
应峻,徐一新,莫梅琦. 虚拟参考咨询台的建设与应用*[J]. 现代图书情报技术, 2004, 20(2): 72-74.
Ying Jun,Xu Yixin,Mo Meiqi. The Construction and Applications of Virtual Reference Desk. New Technology of Library and Information Service, 2004, 20(2): 72-74.