1National Science Library, Chinese Academy of Sciences, Beijing 100190, China 2Department of Information Resources Management, School of Economics and Management, University of Chinese Academy of Sciences, Beijing 100190, China 3Key Laboratory of New Publishing and Knowledge Services for Scholarly Journals, Beijing 100190, China
[Objective] This paper aims to discuss the inspiration and influence of artificial intelligence (AI) technologies represented by ChatGPT on Literature & Information Service, and put forward suggestions for the Literature & Information Service field. [Methods] This paper explores the essence of the rapid breakthrough of AI technologies based on the evolution of AI, analyzes the impact on Literature & Information Service based on the technical capability of ChatGPT, and proposes suggestions for the development of the Literature & Information Service field to take full advantages and values of Literature & Information Service. [Results] Five insights from the rapid development of AI technology for Literature & Information Service are summarized. The impact of ChatGPT is elaborated on six aspects: data organization, knowledge service, information analysis, literature utilization, team construction and service priorities. Based on the characteristics of Literature & Information Service, nine suggestions are put forward. [Conclusions] The essence of the rapid breakthrough of AI technologies lies in the improvement of knowledge acquisition capability. Moreover, the success of ChatGPT proves that high-value corpus is the basis of all AI technologies. The Literature & Information Service field holds high-value data resources containing abundant human knowledge, which is of great importance and significance for AI technologies. ChatGPT focuses on content generation, while Literature & Information Service focuses on evidence-based work. Literature & Information Service should actively respond to and expand AI technologies to comply with the advancement of the era of AI and contribute the wisdom and solutions.
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