The author designs the interactive voice response system (IVRs) based on finite state diagrams. IVRs provides a new service mode and improves the service level for library.
奉国和 . 运用有限状态图设计图书馆IVR系统[J]. 现代图书情报技术, 2006, 1(5): 74-76.
Feng Guohe . Applying Finite State Diagrams Theory to Design IVR System. New Technology of Library and Information Service, 2006, 1(5): 74-76.