国家科学数字图书馆网络联合参考咨询服务质量控制及评价方案研究
张娴,杨志萍,周宁丽,李丹
Quality Control and Evaluation System for Collaborative Digital Reference Services of Chinese National Science Digital Libraries
Zhang Xian,Yang Zhiping,Zhou Ningli,Li Dan
现代图书情报技术 . 2005, (11): 30 -33 .  DOI: 10.11925/infotech.1003-3513.2005.11.06