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New Technology of Library and Information Service  2005, Vol. 21 Issue (11): 30-33    DOI: 10.11925/infotech.1003-3513.2005.11.06
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Quality Control and Evaluation System for Collaborative Digital Reference Services of Chinese National Science Digital Libraries
Zhang Xian1   Yang Zhiping1   Zhou Ningli2   Li Dan2
1(Chengdu Library of Chinese Academy of Sciences, Chengdu 610041, China)
2(Library of Chinese Academy of Sciences, Beijing 100080, China)
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The major quality assessment systems for digital reference services at home and abroad are reviewed in the paper. Based on the previous assessment index, a practical assessment index for collaborative digital reference services of Chinese National Science Digital Libraries (CSDL) is established for the quality control, and a systematic evaluation scheme for the service is presented and discussed.

Key wordsDigital reference service      Quality assessment      Index system      Evaluation scheme      Chinese National Science Digital Library (CSDL)     
Received: 29 August 2005      Published: 25 November 2005


Corresponding Authors: Zhang Xian     E-mail:
About author:: Zhang Xian,Yang Zhiping,Zhou Ningli,Li Dan

Cite this article:

Zhang Xian,Yang Zhiping,Zhou Ningli,Li Dan. Quality Control and Evaluation System for Collaborative Digital Reference Services of Chinese National Science Digital Libraries. New Technology of Library and Information Service, 2005, 21(11): 30-33.

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