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New Technology of Library and Information Service  2011, Vol. 27 Issue (4): 77-81    DOI: 10.11925/infotech.1003-3513.2011.04.13
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New Attempt on Real-time Virtual Reference Service ——The Smart Chat Robot of Tsinghua University Library
Yao Fei1, Ji Lei2, Zhang Chengyu1, Chen Wu1
1. Tsinghua University Library, Beijing 100084,China;
2. Department of Computer Science and Technology, Tsinghua University, Beijing 100084,China
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Abstract  Virtual reference service is playing an active and important role in library services. Based on the open source software A.L.I.C.E., Tsinghua University Library develops the real-time smart chat robot -“Xiaotu” to provide various services, including reference service, booking searching, self-learning etc, and promotes “Xiaotu” into the social networking site, and achieves good results.
Key wordsVirtual reference service      Smart chat robot      Self-learning      A.L.I.C.E.     
Received: 16 March 2011      Published: 11 June 2011



Cite this article:

Yao Fei, Ji Lei, Zhang Chengyu, Chen Wu. New Attempt on Real-time Virtual Reference Service ——The Smart Chat Robot of Tsinghua University Library. New Technology of Library and Information Service, 2011, 27(4): 77-81.

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