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Design and Implementation of Library Intelligent IM Reference Robot |
Sun Yi, Li Bao, Qu Jianfeng |
Shanghai Jiaotong University Library, Shanghai 200240, China |
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Abstract This paper analyzes the existing reference service using IM, and puts forward intelligent services on IM technology. It takes the practice of Shanghai Jiaotong University Library as an example, brings forward the library service model of intelligent IM robot based on BotPlatform, and designs and implements the 7×24 hours IM real time consulting services.
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Received: 18 March 2011
Published: 11 July 2011
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