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Analysis of e-Service Quality Based on Gray Correlation Method |
Jing Ranzhe Qin Zheng |
(School of Management, Xi’an Jiaotong University, Xi’an 710049, China) |
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Abstract E-service quality is analyzed based on the method of gray correlation in this paper. The application is introduced after the method is described. The result shows that it’s a quick and simple method to evaluate e-Service quality; and it can make the interrelated decision for Websites which provide e-Service.
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Received: 03 June 2005
Published: 25 October 2005
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Corresponding Authors:
Jing Ranzhe
E-mail: :jingranzhe@126.com
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About author:: Jing Ranzhe,Qin Zheng |
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