Please wait a minute...
New Technology of Library and Information Service  2009, Vol. 25 Issue (5): 76-80    DOI: 10.11925/infotech.1003-3513.2009.05.15
Current Issue | Archive | Adv Search |
Design and Implementation of Service Quality Analysis System
Kan Detao
(Library of Nanjing University of Posts and Telecommunications, Nanjing 210003China)
Download:
Export: BibTeX | EndNote (RIS)      
Abstract  

This paper extends the analysis fuction from the aspects such as the analysis of readers’ character, the analysis of the correlation between service quality and readers’ willing to use library, the analysis of the influence of service quality evaluation dimensions on readers’ willing to use library. Then, the analysis methods of correlation and regression is studied to implement the function. It can offer a reference in the work of extending service quality evaluation system for libraries.
Key words： Service quality      Analysis system      Correlation analysis      Regression analysis     
Received: 18 February 2009      Published: 25 May 2009
: 

G25

 		 
Corresponding Authors: Kan Detao     E-mail: kdtaonj@yahoo.com.cn
About author:: Kan Detao
Service
E-mail this article
Add to my bookshelf
Add to citation manager
E-mail Alert
RSS
Articles by authors
HAN De-Shou

Cite this article:

Kan Detao. Design and Implementation of Service Quality Analysis System. New Technology of Library and Information Service, 2009, 25(5): 76-80.

URL:

https://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/10.11925/infotech.1003-3513.2009.05.15     OR     https://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/Y2009/V25/I5/76

［1］ 唐琼,张玫,曾颖,等.基于LibQUAL+TM的广东高校图书馆服务质量评价［J］.大学图书馆学报，2006(2)：63-69.
［2］ 李晓东,卢振波.本地化读者调查问卷的定量评价研究［J］.大学图书馆学报，2007(6)：61-64.
［3］ 刘锦源.图书馆服务质量的本土化模型：高阶因子结构与测量［J］.图书情报工作，2008，52(1)：93-96.
［4］ 韩毅,杨晓琼,李健.图书馆服务质量影响因素的权重测定及模糊评价分析［J］.中国图书馆学报，2007(5)：79-82.
［5］ 董丽,周虹,赵熊.读者满意读调查分析系统的设计与实现［J］.现代图书情报技术，2004(12)：72-75.
［6］ 李善杰,周凤飞.数字图书馆服务评价系统的设计与实现［J］.情报科学，2008(5)：718-720.
［7］ 许革,姚卫东,陈浩.电子资源用户满意度影响因子的多元线性回归分析［J］.现代图书情报技术，2007(10)：52-56.
[1] Ming Yi,Tingting Zhang. Ranking Answer Quality of Popular Q&A Community[J]. 数据分析与知识发现, 2019, 3(6): 12-20.
[2] Jiang Wu,Yinghui Zhao,Jiahui Gao. Research on Weibo Opinion Leaders Identification and Analysis in Medical Public Opinion Incidents[J]. 数据分析与知识发现, 2019, 3(4): 53-62.
[3] Xinrui Wang,Yue He. Predicting Stock Market Fluctuations with Social Media Behaviors: Case Study of Sina Finance Blog[J]. 数据分析与知识发现, 2019, 3(11): 108-119.
[4] Wang Daoping,Jiang Zhongyang,Zhang Boqing. Collaborative Filtering Algorithm Based on Gray Correlation Analysis and Time Factor[J]. 数据分析与知识发现, 2018, 2(6): 102-109.
[5] Wu Pengmin,Chen Ting,Wang Xiaomei. The Correlation Between Altmetrics and Citations[J]. 数据分析与知识发现, 2018, 2(6): 58-69.
[6] Li Dong,Tong Shouchuan,Li Jiang. Analyzing Interdisciplinarity and Scientists’ Academic Impacts[J]. 数据分析与知识发现, 2018, 2(12): 1-11.
[7] He Yue,Zhu Can. Sentiment Analysis of Weibo Opinion Leaders——Case Study of “Illegal Vaccine” Event[J]. 数据分析与知识发现, 2017, 1(9): 65-73.
[8] Zhang Hongli,Liu Jiying,Yang Sinan,Xu Jian. Predicting Online Users’ Ratings with Comments[J]. 数据分析与知识发现, 2017, 1(8): 48-58.
[9] Yu Liping. New Method to Evaluate Academic Journals: Case Study of Mathematics Journals[J]. 现代图书情报技术, 2016, 32(7-8): 94-100.
[10] Chen Longlong,Zhang Wende,An Jie. An Enterprise Patent Value Analysis System Based on ACO[J]. 现代图书情报技术, 2016, 32(4): 97-103.
[11] Bi Dayu, Xia Xiaoxu, Wang Jing. The Analysis of Credit Standing of E-businessman Based on the Data Mining of Users' Online Evaluation[J]. 现代图书情报技术, 2014, 30(7): 77-83.
[12] Wang Xiaoliang, Wang Wei. Constructing Statistical Analysis System of Electronic Periodical Databases Based on the Firewall Log Mining[J]. 现代图书情报技术, 2013, 29(7/8): 122-126.
[13] Jiang Yi, Cao Li, Wang Weijun, Ossi Taipale. Research on the Concept Model of Testing as a Service[J]. 现代图书情报技术, 2012, (11): 10-15.
[14] Kan Detao,Zhang Zhiwu. Design and Implementation of Service Quality Evaluation System[J]. 现代图书情报技术, 2008, 24(7): 66-69.
[15] Liu Kaidi,Pang Yanjun,Sui Huiqiang. A New Algorithm of Fuzzy Synthetic Evaluation on IS Service Quality[J]. 现代图书情报技术, 2008, 24(5): 89-93.
  Copyright © 2016 Data Analysis and Knowledge Discovery   Tel/Fax:(010)82626611-6626，82624938   E-mail:jishu@mail.las.ac.cn