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Quality Control and Evaluation System for Collaborative Digital Reference Services of Chinese National Science Digital Libraries |
Zhang Xian1 Yang Zhiping1 Zhou Ningli2 Li Dan2 |
1(Chengdu Library of Chinese Academy of Sciences, Chengdu 610041, China)
2(Library of Chinese Academy of Sciences, Beijing 100080, China) |
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Abstract The major quality assessment systems for digital reference services at home and abroad are reviewed in the paper. Based on the previous assessment index, a practical assessment index for collaborative digital reference services of Chinese National Science Digital Libraries (CSDL) is established for the quality control, and a systematic evaluation scheme for the service is presented and discussed.
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Received: 29 August 2005
Published: 25 November 2005
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Corresponding Authors:
Zhang Xian
E-mail: zhangx@clas.ac.cn
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About author:: Zhang Xian,Yang Zhiping,Zhou Ningli,Li Dan |
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