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New Technology of Library and Information Service  2011, Vol. 27 Issue (5): 88-92    DOI: 10.11925/infotech.1003-3513.2011.05.14
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Design and Implementation of Library Intelligent IM Reference Robot
Sun Yi, Li Bao, Qu Jianfeng
Shanghai Jiaotong University Library, Shanghai 200240, China
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Abstract  This paper analyzes the existing reference service using IM, and puts forward intelligent services on IM technology. It takes the practice of Shanghai Jiaotong University Library as an example, brings forward the library service model of intelligent IM robot based on BotPlatform, and designs and implements the 7×24 hours IM real time consulting services.
Key wordsIM robot      Online reference      Intelligent     
Received: 18 March 2011      Published: 11 July 2011



Cite this article:

Sun Yi, Li Bao, Qu Jianfeng. Design and Implementation of Library Intelligent IM Reference Robot. New Technology of Library and Information Service, 2011, 27(5): 88-92.

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