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New Technology of Library and Information Service  2012, Vol. Issue (9): 10-14    DOI: 10.11925/infotech.1003-3513.2012.09.03
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Research on Answer Format Regulation in Knowledge Base of Collaborative Virtual Reference System of Shanghai Library
Tong Zhaojuan, Xu Xin, Chen Chao
Department of Informatics, East China Normal University Business School, Shanghai 200241, China
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Abstract  The paper firstly clarifies the meaning and significant of answer format regulation in knowledge base of collaborative virtual reference system of Shanghai Library, then makes an investigation of relative papers and practical situations home and abroad. It expounds the general thoughts on the answer format of that knowledge base from three levels, including defining format problem, establishing format standards, implementing and optimizing format standards. It also clarifies the existing problems by investigating the answer format situation, then formulates the standard, designs and realizes a toolbar plugin to optimize the answer format of that knowledge base.
Key words： Shanghai Library      Collaborative virtual reference      Knowledge base      Format regulation     
Received: 24 April 2012      Published: 25 December 2012
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Tong Zhaojuan
Xu Xin
Chen Chao

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Tong Zhaojuan, Xu Xin, Chen Chao. Research on Answer Format Regulation in Knowledge Base of Collaborative Virtual Reference System of Shanghai Library. New Technology of Library and Information Service, 2012, (9): 10-14.

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https://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/10.11925/infotech.1003-3513.2012.09.03     OR     https://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/Y2012/V/I9/10

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