|
|
Examining E-Government Services of Chinese Cities with Geographical Regions, Government Channels and Administrative Dimensions |
Si Wenfeng, Hu Guangwei() |
School of Information Management, Nanjing University, Nanjing 210023, China Institute of Electronic Commerce, Nanjing University, Yancheng 224055, China |
|
|
Abstract [Objective] This paper conducts comprehensive empirical analysis for e-government service capabilities in China, aiming to address the issues facing the traditional methods. [Methods] We used Multi-dimensional Evaluation Index system to analyze the websites, WeChat profiles, micro-blogs, and other APPs run by city governments at the prefecture-level or above. Then, we ran statistical analysis based on geographical regions, government channels and service dimensions. [Results] -We found that the e-government services of Chinese cities need significant improvements, which posed various impacts on local people. We also identified seven different development stages of e-government services. [Limitations] We did not use time series data and not evaluate the e-government services at county or town levels. [Conclusions] This study offers practical suggestions on improving the e-government services in China.
|
Received: 25 March 2018
Published: 25 October 2018
|
|
[1] |
胡广伟, 吴云. 电子政务服务能力管理理论与方法[M]. 北京: 科学出版社, 2014: 53.
|
[1] |
(Hu Guangwei, Wu Yun.Theory and Method of E-Government Service Capacity Management[M]. Beijing: Science Press, 2014: 53.)
|
[2] |
胡广伟, 司文峰, 杨金龙, 等. 政府电子服务能力指数报告[R]. 北京: 中国社会科学出版社, 2017.
|
[2] |
(Hu Guangwei, Si Wenfeng, Yang Jinlong, et al.Evaluation Report of Government E-Service Capability Index[R]. Beijing: China Social Sciences Press, 2017.)
|
[3] |
丁艺, 刘彬芳, 刘越男. 我国电子政务在线服务发展现状评估——基于中国338个城市的实证研究[J]. 情报杂志, 2017, 36(1): 136-141.
|
[3] |
(Ding Yi, Liu Binfang, Liu Yuenan.Assessment of Government Online Services Development in China——An Empirical Study of 338 Cities in China[J]. Journal of Intelligence, 2017, 36(1): 136-141.)
|
[4] |
Ibrahim R, Hilles S M S, Adam S M, et al. Theoretical Framework Formation for E-Government Services Evaluation: Case Study of Federal Republic of Nigeria[J]. Indian Journal of Science & Technology, 2016, 9(37): 1-10.
|
[5] |
Ibrahim R, Hilles S M S, Adam S M, et al. Methodological Process for Evaluation of E-government Services Base on the Federal Republic of Nigerian Citizen’s E-Government Services Usage[J]. Indian Journal of Science & Technology, 2016, 9(28): 1-10.
|
[6] |
Ostašius E.Assessing Maturity for E-Government Services[A]//Camarinha-Matos L M, Xu L, Afsarmanesh H. Collaborative Networks in the Internet of Services[M]. Berlin Heidelberg: Springer, 2017: 301-309.
|
[7] |
Albalushi T H, Ali S.Evaluation of the Quality of E-Government Services: Quality Trend Analysis[C]// Proceedings of the 2015 International Conference on Information and Communication Technology Research. IEEE, 2015: 226-229.
|
[8] |
Anwer M A, Esichaikul V, Rehman M, et al.E-Government Services Evaluation from Citizen Satisfaction Perspective: A Case of Afghanistan[J]. Transforming Government People Process and Policy, 2016, 10(1): 139-167.
doi: 10.1108/TG-03-2015-0017
|
[9] |
Almarashdeh I, Alsmadi M.Heuristic Evaluation of Mobile Government Portal Services: An Experts’ Review[C]// Proceedings of the 11th International Conference for Internet Technology and Secured Transactions. IEEE, 2017: 427-431.
|
[10] |
胡广伟, 仲伟俊. 政府网站建设水平调查和分析方法研究[J]. 情报学报, 2004, 23(4): 495-501.
|
[10] |
(Hu Guangwei, Zhong Weijun.Research on the Survey and Evaluation Method of E-Government Websites[J]. Journal of the China Society for Scientific and Technical Information, 2004, 23(4): 495-501.)
|
[11] |
胡广伟, 仲伟俊, 梅姝娥, 等. 我国政府网站建设现状研究[J]. 情报学报, 2004, 23(5): 537-546.
|
[11] |
(Hu Guangwei, Zhong Weijun, Mei Shu’e, et al.Research on Chinese E-Government Websites[J]. Journal of the China Society for Scientific and Technical Information, 2004, 23(5): 537-546.)
|
[12] |
闫培宁. 基于AHP与过程结果模型的电子政务公共服务绩效实证研究[J]. 中国行政管理, 2012(4): 26-30.
|
[12] |
(Yan Peining.The Public Service Performance Evaluation of E-Government: An Empirical Study Using AHP and Process-Result Model[J]. Chinese Public Administration, 2012(4): 26-30.)
|
[13] |
胡勇, 黄立军, 徐耀铛, 等. 中外电子政务项目绩效评估体系研究[J]. 情报杂志, 2008, 27(7): 131-134.
|
[13] |
(Hu Yong, Huang Lijun, Xu Yaocheng, et al.A Research on the Appraisal Framework of E-Government Project in China and the Overseas[J]. Journal of Intelligence, 2008, 27(7): 131-134.)
|
[14] |
杨雅芬. 电子政务服务质量评价研究及启示[J]. 情报资料工作, 2013(6): 69-74.
|
[14] |
(Yang Yafen.Evaluation of E-Governance Service Quality: Research and Inspiration[J]. Information and Documentation Services, 2013(6): 69-74.)
|
[15] |
胡广伟, 邓三鸿, 卢明欣, 等. 电子政务服务能力测评模型的结构与关系分析[J]. 管理学报, 2012, 9(5): 742-748.
|
[15] |
(Hu Guangwei, Deng Sanhong, Lu Mingxin, et al.Analysis of the Structure of the E-Government Service Capability Measurement Model[J]. Chinese Journal of Management, 2012, 9(5): 742-748.)
|
[16] |
胡广伟. 电子政务服务能力测评体系研究[J]. 电子政务, 2010(9): 26-31.
|
[16] |
(Hu Guangwei.Research on the Evaluation System of E-Government Service Capability[J]. E-Government, 2010(9): 26-31.)
|
[17] |
潘文文, 胡广伟. 电子政务服务能力层次关系实证研究[J]. 情报科学, 2016, 34(4): 112-117.
|
[17] |
(Pan Wenwen, Hu Guangwei.Empirical Study on the Hierarchical Relationship of E-Government Service Capability[J]. Information Science, 2016, 34(4): 112-117.)
|
[18] |
Hu G, Zhong W, Mei S.Electronic Public Service and Its Implemen1tation in Chinese Local Governments[J]. International Journal of Electronic Governance, 2008, 1(2): 118-138.
doi: 10.1504/IJEG.2008.017900
|
[19] |
Relly J E, Sabharwal M.Perceptions of Transparency of Government Policymaking: A Cross-national Study[J]. Government Information Quarterly, 2009, 26(1): 148-157.
doi: 10.1016/j.giq.2008.04.002
|
|
Viewed |
|
|
|
Full text
|
|
|
|
|
Abstract
|
|
|
|
|
Cited |
|
|
|
|
|
Shared |
|
|
|
|
|
Discussed |
|
|
|
|