Analyzing the Demand of Online Product Review System’ s Features Using Kano Model: An Empirical Study of Chinese Online Shops
Sun Xiaoling, Zhao Yuxiang, Zhu Qinghua
New Technology of Library and Information Service . 2013, (6): 76 -84 .  DOI: 10.11925/infotech.1003-3513.2013.06.12

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