在线商品评论系统功能需求的Kano模型分析——以我国主要购物网站为例
孙霄凌, 赵宇翔, 朱庆华
Analyzing the Demand of Online Product Review System’ s Features Using Kano Model: An Empirical Study of Chinese Online Shops
Sun Xiaoling, Zhao Yuxiang, Zhu Qinghua
现代图书情报技术
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2013, (6): 76
-84
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DOI: 10.11925/infotech.1003-3513.2013.06.12
